Welcome to Mercato Sales, your gateway to authentic Italian flavors! We’ve compiled answers to the most common questions about our products, delivery, and services to ensure your experience with us is as delightful as our artisanal offerings.

Our Products

What types of products do you offer?
We specialize in authentic Italian gourmet foods and related products. Our selection includes Formaggio (cheese), Cioccolato (chocolate), artisanal Biscotti, premium Olive Oil & Vinegar, Coffee Beans, Deli meats, Fish, Flour & Baking supplies, Kitchenware, and curated Gifts and Hampers. Each product is selected to bring a genuine taste of Italy to your home.
How do you ensure the quality of your products?
We partner with trusted artisans and producers across Italy to source authentic, high-quality goods. Our team carefully selects each item in our collection, prioritizing traditional methods and exceptional flavor. Fragile items like Biscotti and Coffee Accessories are specially packaged to ensure they arrive in perfect condition.

Ordering & Account

How do I place an order?
Simply browse our menu categories, add your desired items to the cart, and proceed to checkout. You’ll need to provide your delivery details and choose your preferred payment method.
Do I need to create an account to shop?
While you can check out as a guest, creating an account allows you to track your orders, save your address for faster checkout, and view your order history.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Delivery & Shipping

Where do you deliver?
We deliver our Italian delights worldwide! However, due to logistical constraints, we are currently unable to deliver to Asia and select remote areas. Availability for your location will be confirmed during checkout.
What are your shipping options?
We offer two convenient options:
– Standard Shipping: A flat fee of $12.95 via DHL or FedEx. Orders are processed in 1-2 business days and delivered within 10-15 days after dispatch.
– Free Shipping: For orders over $50, we provide complimentary shipping via EMS. Delivery is expected within 15-25 days after dispatch.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to monitor your delivery in real-time through the carrier’s website (DHL, FedEx, or EMS).
Why might my delivery be delayed?
While we strive to meet our estimated delivery windows, occasional delays can occur due to factors beyond our control, such as customs clearance processes or international shipping logistics. We appreciate your patience and understanding.

Returns & Refunds

What is your return policy?
Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward return policy within 15 days of delivery. Please contact our customer service team at [email protected] to initiate a return. Please note that due to the perishable nature of many of our food products, eligibility for return may vary. Our team will guide you through the process.
How long does it take to process a refund?
Once we receive and inspect the returned item, we will process your refund. The time it takes for the refund to be credited to your original payment method may vary depending on your bank or card issuer, but it typically takes 5-10 business days.

Contact Us

How can I get in touch with you?
We’d love to hear from you! For any questions, concerns, or just to share your love for Italian cuisine, please email us at [email protected]. Our team is here to help.

Thank you for choosing Mercato Sales. We are dedicated to bringing the authentic taste of Italy directly to your doorstep. Buon Appetito!

The Mercato Sales Team
1569 Primrose Lane, Dickeyville, US 53808