Term and Conditions

By accessing and using Mercato Sales’ website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Shipping & Returns Policy, and our Privacy Policy. If you do not agree with any part of these terms, please do not use our website or services.

As a user of our website, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these Terms
• Be responsible for all activities that occur under your account
• Be at least 18 years of age or have parental consent to make purchases

Mercato Sales specializes in authentic Italian gourmet products including but not limited to:

• Artisanal Formaggio (Cheese)
• Premium Cioccolato (Chocolate)
• Specialty Coffee Beans and Accessories
• Gourmet Oil & Vinegar
• Deli items, Fish, and Antipasto
• Biscotti, Bread Sticks & Taralli
• Italian Birra (Beer) and Beverages
• Flour & Baking ingredients
• Kitchenware and Gifts

We take great care to ensure product descriptions, images, and prices are accurate. However, slight variations may occur due to the artisanal nature of our products. We reserve the right to limit quantities and correct errors in pricing or product information.

Order Process:

When you place an order, you will receive an acknowledgment email. This constitutes our acceptance of your order only when we confirm product availability. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available.

Payment Methods:

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. By providing payment information, you represent that you have the legal right to use the payment method.

Pricing and Taxes:

All prices are listed in US Dollars. Depending on your location, additional customs duties, taxes, or fees may apply upon delivery, for which you are solely responsible.

Please refer to our detailed Shipping & Returns Policy for complete information. Key points include:

• Orders are processed within 1-2 business days after payment confirmation
• We ship worldwide, excluding some Asian countries and remote areas
• Two shipping options are available:
  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Free on orders over $50 via EMS (15-25 business days after shipment)
• Delivery times may vary depending on location and customs processing

Please refer to our detailed Shipping & Returns Policy for complete information. Key points include:

• Returns and exchanges are accepted within 15 days of receipt
• Items must be unused, unopened, and in original packaging
• Non-returnable items include perishable goods for health and safety reasons:
  • Deli items (cured meats, prepared foods)
  • Formaggio (Cheese)
  • Fish
  • Opened Biscotti, Bread Sticks & Taralli
  • Coffee Beans with broken seals
  • Opened Lollies (candy)
  • Any product that has been opened or is not in original condition
• Customers are responsible for return shipping costs unless the return is due to our error

All content on this website, including but not limited to text, graphics, logos, images, and product descriptions, is the property of Mercato Sales or our suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

We reserve the right to suspend or terminate your account at our discretion if we believe you have violated these Terms and Conditions or engaged in fraudulent or inappropriate activities.

Mercato Sales shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• Your use or inability to use our website or services
• Unauthorized access to or alteration of your transmissions or data
• Any products purchased through our website
• Any matters beyond our reasonable control

Our maximum liability arising from your use of our website or products shall not exceed the total amount you paid for the specific product in question.

These Terms and Conditions are governed by the laws of the United States and the state where our business is registered. Any disputes shall be resolved through good faith negotiations between parties. If resolution cannot be reached, disputes may be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified Terms.

If you have any questions about these Terms and Conditions, please contact us:

Please include your order number (if applicable) in all correspondence to help us assist you promptly.

Thank you for choosing Mercato Sales—where we bring a taste of Italy to your table with care, quality, and authenticity.